Frequently Asked Questions
Your questions answered: Find out what you need to know.
House of Penelope is a curated resale and creative space where secondhand fashion, independent makers, and community creativity come together. We offer thoughtfully sourced pre-loved pieces, highlight small brands, and host creative experiences that celebrate style, sustainability, and self-expression.
You can reach our support team via email at pen.poc@gmail.com or through our contact form on the website. We aim to respond within 1–2 business days.
Our business hours are by appointment only Friday-Sunday 9:30 AM to 4 PM. We look forward to assisting you during these times!
Yes, we do have a refund policy. If you’re not satisfied with your purchase, please contact us within 30 days for a full refund.
Follow us on Instagram, Facebook, and Pinterest, and subscribe to our email list for:
New arrivals
Vendor spotlights
Events & workshops
Special announcements
Yes! You can shop select House of Penelope finds through our online resale platforms, including Etsy, eBay, Poshmark, Mercari, and Depop.
Some items are exclusive to our in-store experience, so we always recommend stopping by to see what’s new.
Our inventory focuses on:
Women’s, men’s, and children’s apparel
Accessories and select home goods
Unique, one-of-a-kind, vintage, handmade, or specially sourced pieces
Our selection evolves constantly — every visit tells a new story.
We prioritize quality, character, and individuality. Each item is reviewed with care and chosen for its style, condition, and ability to live a second (or third!) life.
At this time, House of Penelope operates through curated resale, consignment, and vendor partnerships rather than direct buyouts.
We periodically host donation drives and community-led initiatives. When active, details will be shared on our website and social media. Follow along to stay in the loop!
Yes! Starting Spring 2026 House of Penelope will also be a creative hub. Here’s what you can expect to see:
DIY & upcycling workshops
Creative labs and community events
Private and collaborative experiences
Event details are shared on our website and social platforms.
Our brick-and-mortar location and current hours can be found on the Contact Us page of our website. Hours may vary based on events and seasons.
Need help with something else?
If you have more questions or need further assistance, feel free to reach out to us. We’re here to support you with any inquiries or concerns you may have.